Call Center Representative

We are looking for positive, hard-working individuals who are eager to learn new skills in an environment that encourages job advancement and growth opportunities. We require a pre-employment background check before hiring. We hope you will join our team at Dillard’s.

ROLES & RESPONSIBILITIES

• Take customer calls and provide answers to their questions and concerns.
• Offer support and assistance to dissatisfied customers by researching and providing solutions.
• Guide callers through navigating Dillards.com and the product and services we provide.
• Collaborate with other department to address customers needs.
• Record details of customer interaction and accurately log all information.

REQUIRED SKILLS

• Communicate
• Basic computer & strong keyboarding skills
• Ability to work in a fast paced environment
• Maintaining a positive and professional relationship with customers and other departments.
• Be able to problem solve and able to modify approach without compromising outcome.
• Effective time management strategy

DESIRED SKILLS

• Strong sense of professionalism by being positive, calm and composed under pressure
• Be a self -starter
• Previous customer service experience beneficial, but not required
• Previous call center experience preferred, but not required