COMMUNITY SERVICES DEPARTMENT – DIGITAL LIBRARY SERVICES SPECIALIST

Minimum Qualifications

Acceptable Experience and Education

High school Diploma or equivalent and one (1) year customer support. office experience, or library experience or support experience;

Preferred: experience in Computer Science, Information Systems, or a closely related field.

Or any equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities.

Certificates and Licenses Required

Must have or obtain by date of hire a valid driver’s license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.

Typical Duties
Essential Duties

Assists patrons with the use of the digital library’s supported hardware and software applications; including the library OPAC (Online Public Access Catalog), and various content applications from library vendors;

Answers telephones and processes voice mail messages; responds to questions via website chat and in person; responds to general questions regarding the library and services offered;

Checks out hardware and library materials to library card holders using the Integrated Library System;

Performs basic troubleshooting of library’s supported hardware, software, printers, and copy machines;

Escalates hardware, software, printers, and copy machines malfunctions to the appropriate County department(s) or vendor(s);

Posts content on library website and social media pages;

Enforces the library’s policies and procedures;

Opens and closes the digital library branch, secures the building at close of business;

Ensures computer labs are open and closed per operating and reservation schedules;

Cleans and maintains the digital library branch, to include rooms, and equipment;

Processes library card applications and verifies eligibility;

Contacts library patrons with overdue library materials;

Assists in the maintenance of library materials including tablets and mobile hotspots, and digital resources; to include organizing, updating software, clearing data between check-outs, and creating digital booklists;

May receive cash and card payments; may total and reconcile daily receipts;

May be trained to perform notarization of documents as an ancillary library service;

Assists in creation of search aids, pamphlets, and brochures and ensures all displayed informational materials are replenished;

Coordinates, develops, prepares, and implements workshops and programs in the library branch and community;

Conducts library tours for visitors;

Schedules and conducts educational presentations to school and community groups;

Assists with location set-up and break-down at community events to enhance enrollment and inform patrons of available services;

As assigned, orders, and maintains supplies;

Assumes staff and facilities management responsibilities in the absence of Librarian;

Attends and participates in meetings, training, and information sessions;

Stays abreast of new trends and innovations in the field;

Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts; and

Creates a high-quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills.

Other Important Duties*
Performs such other related duties as may be assigned.
Travel within the County.

Work evenings, weekends, and extended hours.

As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor.

Job Summary
Summary of Position

The Digital Library Services Specialist, under direct supervision, performs support tasks and services of a digital library including providing customer support services to residents of El Paso County on the use of computers, printers, copy machines, and other equipment and devices; opens and closes digital library branches and provides administrative assistance when needed; performs related duties as required.

Additional Information
Organizational Relationships

Reports to: Digital Services Librarian

Directs: This is a non-supervisory position

Other: Has contact with general public, vendors, and other county employees.