COMMUNITY SERVICES DEPARTMENT – MIGRANT SERVICES COORDINATOR (GRANT FUNDED)

Minimum Qualifications
Acceptable Experience and Education
Associate’s degree from an accredited college or university in social, or human services, business or public administration or related field, and (2) year of experience in program development, emergency management/public safety, community outreach, volunteer coordination, or working with diverse populations, or with refugee social service programs
Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Certificates and Licenses Required
Must have or obtain by date of hire a valid driver’s license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.

Typical Duties
Essential Duties
Coordinates assigned emergency migrant/humanitarian operations including a variety of mitigation, preparedness, response, and recovery programs and projects;

Provides support for the response and preparedness of the County’s migrant/humanitarian operations with interior partners, including coordination with contractors, the Department of Homeland Security, City, County, NGO leadership of local and interior communities, El Paso Office of Emergency Management, other City departments, various community hospitality and homeless shelters, and non-profit organizations; evaluate regular and emergency communication systems;

Keep an updated database and mapping of potential and current welcoming communities nationwide;

Assists the Migrant Support Services Center operation which includes support to County team members, contracted staff, and the interior/receiving community, developing and implementing policies and procedures and trainings,

Establish and grow relevant national and regional/travel hub partners and coordinate reception efforts with those partners; Advocate for and facilitate an extension of welcoming efforts to other regions of the country;

Performs administrative and technical duties for the continued development and maintenance of the County’s migrant/humanitarian operations;

Develop and create content/information brochures/flyers for social media and for distribution;

Monitors program performance, establishes data tracking systems of all County migrant/humanitarian operations in coordination with County staff and County contractors/vendors;

Develop and implement a protocol and communication strategy for strengthening the relationships with interior welcoming communities; Work closely with local and national NGOs and CBOs to establish humanitarian reception protocols and inform about funding opportunities;

As directed participates on behalf of the County within the Emergency Operations Center or specified location during emergency and non-emergency migrant/humanitarian incidents including but not limited to major emergencies, disasters, training exercises and special events.

Develops relationships and coordinates response, preparedness, and efforts with reception/welcoming efforts with interior partners within and outside of the El Paso Region, acting as liaison on behalf of the county to ensure rapid and coherent response in emergency humanitarian situations;

Coordinate and manage philanthropic development opportunities with local NGOs and CBOs; Foster operational and policy linkages between the local stakeholder community and the interior welcoming communities across the country, as well as those of donors and development partners;

Provides orientation, training and project details to community volunteers and as directed assists in other public education presentations, training, and exercises involving various City and County departments, local, state, and federal partners, and multiple external organizations within the region and interior communities;

Assists in the development, maintenance and routine compilation and reporting of performance measures.

Document lessons learned and best practices in humanitarian response and nationwide collaboration, implementation, and oversight; Access best practices, share them with other local and national stakeholders and ensure their incorporation into the local response design process;

Assists in the preparation and administration of grants including Federal Emergency Management Administration (FEMA) and other grant sources;

Assist with managing the federal funding allocations (administrative and grants), maintain the financial integrity of the program, ensure most effective use of federal, philanthropic and local resources;

Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts; and

Creates a high-quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills.

Other Important Duties*
Performs such other related duties as may be assigned;

Must be available to work non-traditional hours and be on call as necessary for crisis situations;

May require out of town travel for professional conferences and meetings;

Maintains a safe and healthy work place environment;

Maintains a professional caliber of attire and decorum at all times; and

As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor.

Job Summary
Summary of Position

The Migrant Services Coordinator under the general direction of the Migrant Emergency Coordination Manager assists with various migrant/humanitarian services, preparedness, response, and welcoming efforts within the region and with interior partners/receiving communities for individuals processed and released by the Department of Homeland Security. This position will support the scheduling and overseeing the daily operations of the County’s migrant/humanitarian efforts within the division.

Additional Information
Minimum Requirements: Knowledge, Skills, and Abilities

Knowledge of: local non-profit resources in the El Paso County area and interior; local migrant/humanitarian issues; program management, project planning, partner relationship management, English usage, grammar, punctuation, and spelling; Spanish usage required; techniques for effective interpersonal communications; modern office procedures, methods, and computer equipment to include Windows and Microsoft based products

Skill/Ability to: demonstrate a strong commitment and compassion to providing support to asylum seekers; work effectively in a multi-cultural environment with clients, staff and support agencies; handle high level of stress; learn the organization, procedures and operating details of the County department to which assigned; demonstrate strong organizational skills; experience prioritizing projects and working on several projects simultaneously with interruptions; anticipate and meet deadlines while working under pressure of multiple and changing priorities; prepare and maintain appropriate records and general reports; verify and cross check files and data; understand and carry out both oral and written directions; possess well developed, decision making skills, attention to detail with a high level of accuracy; excel in a diverse, collaborative team environment; a high level of interpersonal skills to handle client and employee information and situations; understand various agency operations and procedures; maintain a professional, customer service-oriented attitude; possess excellent diplomacy, poise, and social skills; develop rapport, provide information, and refer with sensitivity to cultural issues; work and communicate with staff, clients and their families, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertive as situation may demand; display a high level of initiative, effort and commitment towards completing assignments efficiently; operate with purpose, urgency, and accuracy in a fast paced, deadline-driven environment; maintain confidentiality and have the ability to exercise a high level of judgment/discretion; possess excellent time management; work with minimum supervision; operate personal computer using standard office operating software and general office equipment; maintain filing systems; Pass a Criminal Background Check; Bilingual (English-Spanish) required; Each and every county position requires the following professional skills and abilities as key and necessary elements of performance:

Each and every county position requires the following professional skills and abilities as key and
necessary elements of performance:

• Demonstrate regular and reliable attendance;
• Work well with others and participate fully in a team oriented environment;
• Interface with other employees and customers in a courteous and respectful manner; maintain strict confidentiality;
• Project positive support of their department and all county organizations at all times; and, maintain and enhance the County’s commitment to customer service excellence

Organizational Relationship
Reports to: Migrant Emergency Coordination Manager

Directs: Oversight to clients.

Other: Has frequent contact with interior communities, local and state officials, NGO’s, other county departments and employees, law enforcement, city and state agencies, non-profit organization, and the general public.