Customer Relations Representative

Requirements
MOS Code: 46S (Army), 3N000 (Air Force), A13A (Navy)

Education and Experience: A High School diploma, GED or higher and two (2) years customer service experience.

Licenses and Certificates: Some positions may require a Texas Class “C” Driver’s License or equivalent from another state. Some positions must obtain Permit Technician certification from the International Code Council within 6 months of appointment.

General Purpose
Under general supervision, implement and oversee customer service activities, and supervise customer service clerical staff, if assigned.

Typical Duties
Provide high-level customer service and assist customers. Involves: Assist customers with complex billing issues, service complaints, account discrepancies and payment installment arrangements. Audit diverse customer or financial records, detect incorrect information, conduct interviews with involved parties, analyze findings and determine appropriate solutions. Analyze account status to determine credit issues, identify necessity of debit adjustments. Approve debit and credit adjustments. Oversee, approve, record and issue permits, licenses, ADA waivers, senior citizen discounts, refund checks, bill revisions, collections notices and credit extensions. Provide fast and accurate customer service. Explain billing process to customers. Collect payments for services, fees, utility bills, taxes, permits or admissions from customers. Assist in the review of departmental rules, regulations, policies and procedures. Accept, process and review building and planning permits. Compile, coordinate, and distribute all construction documents to the appropriate authority for review and ultimate approval for permit issuance. Distributes and accepts applications checking for completeness and accuracy. Assist customers with permit review application and inspection process to ensure compliance with various codes. Oversee, approve, record and issue permits and licenses.

Receive, review and prepare work orders. Involves: Work with customers to identify service needs. Assure department rules and regulations are followed. Assure work orders are completed accurately and timely, and update customer account history. Manage and maintain customer records. Provide information to customers regarding codes and other regulatory requirements.

Assist in management of departmental accounting functions. Involves: Post daily payments and customer account adjustments, reconcile accounts receivable and cash accounts. Maintain filing system, record data correctly in general ledgers and activity logs, and prepare special or recurring activity status reports and spreadsheets. Keep records and reports. Log in construction plans updating daily logs, routing plans to appropriate section or department. Research permit and inspection information on the computer.

Supervise assigned staff as required. Involves: Schedule, assign, instruct, guide and check work. Appraise employee performance. Provide for training and development; enforce personnel rules and regulations, and work behavior standards firmly and impartially. Counsel, motivate and maintain harmony. Interview applicants. Recommend hiring, termination, transfers, discipline, merit pay or other employee status changes. Assist employees in the application of rate structures and computer systems.

General Information
For the complete job specifications, click here.

Note: This is a new recruitment for Customer Relations Representative. You must apply if you are still interested in this position.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

Important Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.

Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions exam.

Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions exam, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.

To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.