PARKS & RECREATION – CASHIER/ATTENDANT (SEASONAL)

Minimum Qualifications
Acceptable Experience and Education

preferred one (1) year experience in cashiering, or similar office experience; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Typical Duties
Essential Duties
Serves as the initial point of phone or personal contact for participants, outside agencies, other county departments and the general public concerning inquiries or complaints about a specific program and/or its services;

Administers the sale of admission tickets and collects passes from patrons; receives payment by cash, credit cards, vouchers, or automatic debits;

Is responsible for the money that is being handled; completes daily cash count sheets; ensures money received and tickets sold coincide; makes final deposit in safe;

Greets customers entering the establishment in a friendly manner;

Responds to inquiries and complaints from the general public; relays information on procedures or policies; maintains order and ensures adherence to safety rules;

Handles customer service in a professional and effective manner; deals with unruly individuals and refuses admittance to persons without the appropriate tickets or passes; may call security if necessary;

Maintains work area to ensure it remains clean and orderly; sweeps, cleans, picks up trash;

Maintains restrooms in a clean and sanitary manner;

Substitutes, if assigned, during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations;

Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts; and

Creates a high quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills.

Contingent upon location of work, may perform the following duties:
Performs data entry, carries out mail runs, assists with inventory, and opens or closes the establishment;

Assists with the rental of shelters;

Registers baseball teams and players; collects registration fees, maintains background files and rosters, schedules lineups;

Creates/updates signs alerting patrons of policies and procedures.

Other Important Duties*
Performs such other related duties as may be assigned.

May work weekends and holidays.

As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor.

Job Summary
The Cashier/Attendant, under general supervision, is responsible for the overall day-to-day cashiering duties for various county facilities which include accepting payments, preparing receipts, issuing documents, reconciling drawer, answering customers’ questions, and providing information on procedures or policies.

Additional Information
Minimum Requirements: Knowledge, Skills, and Abilities
Knowledge of: the principles and practices of modern office administration; English usage, office methods, adding machines; computer; procedures and equipment including filing systems; principles and processes for providing effective customer and personal services; cashiering procedures; arithmetic and algebra and their applications; filing systems and methodology; Windows and Microsoft based products.
Ability to: Learn the organization, procedures and operating details of the County department to which assigned; be tactful and diplomatic in handling informational matters and dealing with the public; operate personal computer and various software applications; perform word processing and data entry; understand and carry out both oral and written directions; perform simple mathematical calculations; prepare clear and concise reports; establish and maintain effective working relationships with those contacted in the course of work; operate a variety of office equipment including cash registers, computers, calculator, and phones; Pass a Criminal Background Investigation;

Each and every county position requires the following professional skills and abilities as key and necessary elements of performance:
· Demonstrate regular and reliable attendance;
· Work well with others and participate fully in a team oriented environment;
· Interface with other employees and customers in a courteous and respectful manner;
· Maintain strict confidentiality;
· Project positive support of their department and all county organizations at all times; and,
· Maintain and enhance the County’s commitment to customer service excellence