Technical Customer Experience Specialist

Job Description
Remote Work: Yes

Overview:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you’ll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we’ve only begun to define the edge of what’s possible—for our people, our customers, and the world.

Oversees customer satisfaction for assigned accounts. Acts as primary contact for the client.

Responsibilities:

• Provides production application support on reported application incidents/problems for designated accounts utilizing written and verbal communications
• Manages all reported application incidents/problems in common corporate tools like Salesforce,
• ServiceNow, and JIRA
• Ensures customer SLA’s/KPIs and quality standards are met
• Ensures overall service and solution delivery to achieve quality customer outcomes
• Manages the support relationship with accounts
• Acts as primary contact for the client and behaves professionally to support client
• Participates in regular customer and partner meetings to support
• Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers
• Ensures territory/vertical readiness for new product and offer launches

Qualifications:
Minimum Qualifications:

• 2+ years of relevant work experience including SaaS based software applications experience
• Strong communicator, both written and verbal
• Hands on experience troubleshooting software issues on web-based application
• Knowledge of software release management
• Understand Quick software application features
• Self-motivated, detail-oriented, and highly organized
• Working knowledge Database Queries/SQL, Server
  100% remote

Preferred Qualifications:

• Bachelor’s degree
• Familiar with QA processes in a Development Life Cycle
• Worked on web applications in the retail domain
• Worked as a QA or Business Analyst for web-based software applications
• Fluent in Spanish
• Hands-on experience utilizing database queries and in SQL or other languages
• Ability to document software application features
• Configure web-based software application to serve the customer requirements
• Basic understanding of Java
• JavaScript, Linus/Shell Scripting knowledge

Come Join the Herd

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Know Your Rights:

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Conozca sus Derechos:

https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol-Free Workplace Policy and Procedure.

#LI-SP1

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary: USD 58500.00 – USD 87700.00 Yearly

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at HRServiceCenter@zebra.com If you are a victim of identity theft contact your local police department.